Shareholders

Checking-in Procedures:
In the interest of safety, and security you will be required to produce both the reservation confirmation/guest certificate and your ID. You will be required to complete the indemnity form when checking into the resort. 

Unit Inventories:
We would like to remind our valued guests to kindly check and sign off on inventories upon arrival at your unit. An inventory list is available in your unit; any discrepancies must please be reported at Reception. 

Guest Certificates:
In the event that you are allowing a guest to occupy your timeshare week, the guest must be in possession of a valid Guest Certificate which is obtainable from Head Office prior to the guest’s arrival. 

Levy Payments:
Levies must be paid in terms of the Use Agreement and no occupation or use is allowed until the levies have been paid. (This applies to usage, spacebanking, renting, etc. of the timeshare week.) 

Spacebanking and Rentals:
Please note that a request for spacebanking or rental, must be submitted to Property Admin a minimum of five months prior to the occupation date, to enable us to process them. Please contact Property Admin at: propertyadmin@rhservices.co.za. 

Communication:
To enable us to communicate effectively, please ensure that you keep us updated regarding your current contact details, and most importantly, your email address. 

Occupation Dates:
Please note that resort calendars are linked to school holidays, and it is therefore vital that you check the annual calendar to ensure that you occupy the correct week.